Privacy Policy

Last updated: 19 April 2026

This Privacy Policy explains how ProctoMed Italia SRL ("ProctoMed", "we", "us" or "our") collects, uses, stores and protects your personal data when you visit or make a purchase from proctonic.net (the "Website"). We are committed to handling your information in a lawful, fair and transparent way.

1. Data Controller

The data controller responsible for your personal data is:

ProctoMed Italia SRL
Website: proctonic.net
Email: [email protected]

2. Personal Data We Collect

2.1 Data you provide directly

We may collect the following information when you use our Website, order Proctonic or contact us:

Contact details: name, surname, email address, phone number.
Billing and shipping details: billing address, delivery address, company name (if applicable), tax details where required by law.
Order information: products purchased, order dates, order value, chosen payment method.
Communication data: content of emails, messages sent via contact forms, customer support requests, and related metadata.
Account data (if applicable): username, password and any preferences associated with your customer account.

2.2 Data collected automatically

When you browse our Website, certain information is collected automatically:

Technical data: IP address, browser type and version, device type, operating system, language settings.
Usage data: pages visited, time and date of visit, time spent on pages, clicks and navigation paths.
Cookies and similar technologies: small text files stored on your device to help us remember your preferences, analyse traffic and improve your user experience. For more details, please see our separate Cookie Policy if available.

2.3 Sensitive health information

Proctonic is a cosmetic cream intended to help manage and relieve discomfort commonly associated with haemorrhoids. We do not require you to provide medical records or detailed health information in order to purchase our products. However, if you choose to voluntarily describe your symptoms or medical history in communications with us (for example by email or contact form), this information may be considered sensitive. We process such information only to respond to your enquiry and we recommend that you share only what is strictly necessary.

3. Legal Basis and Purposes of Processing

3.1 Legal bases

We process your personal data based on one or more of the following legal grounds:

Contract performance: to process and deliver your orders and provide customer support.
Legal obligation: to comply with accounting, tax and consumer protection laws.
Legitimate interests: to improve our Website, prevent fraud, protect our rights, and communicate with you about similar products and services, where permitted.
Consent: for certain marketing activities, optional cookies and any processing of sensitive information you voluntarily share with us.

3.2 Purposes

We use your personal data for the following purposes:

To process your orders, manage payments and arrange delivery of Proctonic.
To manage your customer account, if you choose to create one.
To respond to your questions, requests for information, and customer support cases.
To send you administrative messages, such as order confirmations, shipping updates and changes to our terms.
To send you marketing communications about our products and offers, where allowed by law and subject to your preferences.
To maintain the security, functionality and performance of our Website.
To analyse Website traffic and usage, in order to understand how visitors use our services and to improve our content and user experience.
To comply with applicable laws, regulations and legal processes, and to protect our rights and the rights of our customers.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable basic Website functions, such as adding products to your cart and completing checkout.
Remember your language or region preferences.
Measure and analyse how our Website is used.
Support marketing activities, such as showing relevant offers, where applicable.

You can control or delete cookies through your browser settings. If you disable certain cookies, some features of the Website may not function properly.

5. How We Share Your Data

We do not sell your personal data. We may share your data with trusted third parties only where necessary and under appropriate data protection obligations, including:

Payment service providers who process your payments securely.
Logistics and courier companies to deliver your orders.
IT and hosting providers who support the operation and security of our Website and internal systems.
Customer support and communication tools, for example email service providers.
Professional advisers (such as accountants or legal consultants) where necessary for our business operations.
Authorities and regulators where required by law or to protect our rights, safety or property.

When we use service providers located outside the European Economic Area (EEA), we take appropriate safeguards, such as standard contractual clauses or other lawful transfer mechanisms, to protect your data.

6. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by law. In general:

Order and invoicing data are kept for the duration required by tax and accounting legislation.
Customer support communications are kept for the time needed to handle your request and for a limited period afterwards for quality, training and evidence purposes.
Marketing data is kept until you withdraw your consent or object to receiving such communications.

After the applicable retention periods expire, we will delete or anonymise your personal data in a secure manner.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include, where appropriate, encryption, access controls, secure servers and staff training.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security.

8. Your Rights

Depending on applicable law, you may have the following rights regarding your personal data:

The right to access your personal data and obtain a copy.
The right to request correction of inaccurate or incomplete data.
The right to request deletion of your data, where legally possible.
The right to restrict the processing of your data in certain circumstances.
The right to object to processing based on our legitimate interests or for direct marketing.
The right to withdraw your consent at any time, where processing is based on consent.
The right to data portability, where applicable, allowing you to receive your data in a structured, commonly used and machine-readable format.

To exercise your rights, please contact us at [email protected]. We may need to verify your identity before responding to your request.

If you believe that your data protection rights have been violated, you also have the right to lodge a complaint with your local data protection authority.

9. Children’s Privacy

Our Website and products are intended for adults. We do not knowingly collect personal data from children under the age of 18. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us so that we can delete such information.

10. Third-Party Websites

Our Website may contain links to third-party websites or services that are not operated by ProctoMed Italia SRL. We are not responsible for the privacy practices or the content of such third-party sites. We encourage you to read the privacy policies of every website you visit.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this Policy periodically to stay informed about how we protect your information.

12. How to Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our handling of your personal data, you can contact us at:

ProctoMed Italia SRL
Website: proctonic.net
Email: [email protected]